Key Responsibilities
Respond promptly and interact effectively with customers via a different number of channels, namely calls, emails, webchat, social media and any other new channel.
– Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
– Provide technical support to customers.
– Proactively develop customer relationships by maintaining contact at an appropriate level.
– Contribute to the ongoing development and improvement of the customer experience.
– Act as an ambassador for the company as first point of contact.
Skills & Experience
1. High level of customer service skills.
2. Must have at least 1-2 years working experience as Customer Service Representative
3. Excellent typing skills & experience of using Microsoft Word, Excel, internet and mobile applications
4. A proven team player with a ‘can do’ attitude.
5. Excellent level of verbal and written English.
6. Experience working in the sports betting industry.
7. Minimum qualification: Diploma
All CVs should be sent to kojomensahbet101@yahoo.com
